FAQ
How long does delivery take?
All our bikes ship directly from our Australian warehouse. Most orders arrive within 3-7 business days, depending on your location. You'll receive full tracking details as soon as your order is dispatched.
Where do you ship from?
We’re proudly Australian-owned and operated, and all stock ships from right here in Australia. That means faster delivery, no long waits, and no surprise customs fees.
What warranty do you provide?
Every Felon bike is backed by a full 24-month manufacturer warranty. To activate your warranty, your bike must be registered after purchase. This ensures you’re fully covered and helps us give you the best possible support.
Can I return my bike if I change my mind?
Because each bike is prepared and fulfilled specifically for your order, we do not accept change-of-mind returns on used or opened products. However, we do offer a 14-day return window for bikes that are unused, unopened and still in original packaging, subject to approval. Return shipping costs and any applicable restocking fees are the responsibility of the customer.
If there’s ever a genuine fault covered under warranty, we’ll sort it out quickly and make sure you’re looked after.
What if something goes wrong with my bike?
If your bike experiences a warranty-related fault, our Aussie team will guide you through the process to get it sorted. Simply reach out to us and we’ll get you back riding as soon as possible.
Are these bikes legal on Australian roads?
Many of our bikes exceed the standard wattage limits for public roads in Australia and are intended for off-road use or private property. Always check your local regulations or reach out to us and we’ll help you pick the right model for your needs.
How do I activate my warranty?
Simple — after your bike arrives, you’ll just need to complete a quick online registration. This step is required to ensure your 24-month manufacturer warranty is fully active and valid.
How do I get help or ask more questions?
Easy — just head to our Contact page and our local Aussie team will get back to you fast. We’re here to make sure you’re 100% happy with your Felon bike.
*All sales are subject to our warranty policy and local regulations. Please ensure your bike is registered after purchase to activate full coverage.*